Affordable & Easy to Configure Instantly create a scalable and secure helpdesk facility in your MiCore Intranet, Extranet or Community Website that is easy to use and manage.
Cost effective software licensing model aimed at businesses, groups and organisations with 2 - 1000+ users.
Multi Purpose Support Functions
Rapidly deploy multiple helpdesks throughout your organisation to manage any type of support or enquiry logging function.
Deliver online helpdesk facilities to users in a web browser 24 hours a day, seven days a week, anywhere in the world.
Increase Productivity & Improve Efficiency
Automate your call and incident logging workflow to reduce the time required to resolve service and support enquiries.
Provide helpdesk operators and end users with intuitive tools to record support requests and effectively measure your service delivery in real-time.
Managers can utilise the reporting features to quickly identify workflow problems and take appropriate action.
Collaborate & Communicate
Log, monitor, track and resolve any kind of enquiry as a cohesive team by assigning actions and deadlines. No more "sticky notes" or emails to log support requests or missed telephone calls.
The intuitive content management system allows all helpdesk operators to easily log calls and contribute to the MiSupport knowledgebase based on their user permissions.
Knowledge & Resource Management
Automatically create a support knowledgebase of every incident to enable operators to increase response time and resolution. Use the inbuilt content management system to publish training and educational information to end users to reduce the number of support calls.
Record internal and external end user information and associate the user with any type of equipment, asset or resource enhancing the instant information available to helpdesk operators.
Flexible Asset Management
The MiSupport asset management features enable managers and operators to gain an instant overview of the distribution and status of their assets. These may typically represent IT assets such as computers and printers or products sold to customers, however this flexible system enables almost any use-case scenario.
Improved Decision Making & Planning
You can use MiSupport to manage change control, assess performance, review service levels and support costs. The inbuilt reports let you instantly view how your helpdesks are operating and how their time is being used, helping you manage an efficient and adaptive support service.
Simple & Intuitive
MiSupport has a simple web based interface. The application has been designed to operate in a way that feels familiar to anybody that browses the web. Each aspect of the application - however powerful - is exceptionally easy to use, negating the need for end user training. The multi-purpose support tools can be used across the organisation to manage processes such as technical helpdesks, customer services, asset tracking and facilities management
Please read the integration page for MiSupport system requirements. Alternatively if you would like to find out how MiSupport Helpdesk Software can help your organisation please contact us or request a software demonstration.
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