MiSupport Helpdesk Software is a fully featured incident logging and tracking system that tightly integrates with MiCore Portal Engine.

The software has been designed to optimise all aspects of your technical support or customer service processes, by allowing you to centrally track and manage incidents from submission through to resolution.

MiSupport is entirely web based, and can therefore be instantly deployed to helpdesk operatives and end users anywhere in the world. The multi-purpose support tools can be used across the organisation to manage processes such as technical helpdesks, customer services, asset tracking and facilities management.

Powered by MiCore Portal Engine the software leverages key components from the MiCore Web Portal framework allowing MiSupport to be tightly integrated into your Intranet, Extranet or Community Website.

MiSupport delivers an extensive set of collaboration features that automates the routing, escalation and notification process for each call or incident. This easy to use tool helps you define and monitor service level agreements (SLA) to manage requests from your end users, customers, suppliers and partners. This ensures that your support or customer service team know how long they have to resolve each incident, based upon your business requirements or contractual obligations.

You only need a web browser to access the MiSupport dashboard and application features. This centralises the tracking of all problems and requests submitted by phone, email and the Internet, building a knowledgebase and call history from every incident.

Authorised MiSupport operatives can enter calls or incidents directly into the software. End users may enter their own incidents into the system or track their open and closed calls via an easy to use webpage that can either be hosted in your MiCore Web Portal or your public website.

Take a look at the MiSupport Helpdesk Software features and see how a web based helpdesk and incident management tool can help you manage your customer service and support resources more effectively.

If you would like to find out how a MiSupport Helpdesk can help your organisation please contact us or request a software demonstration.