Maintenance
We tailor our annual software maintenance contracts to ensure that you receive the exact level of technical support you require. As a minimum our maintenance contracts include software updates and fixes, plus access to our technical helpdesk.
One of the primary methods that we use to supply technical resources is through our Retained Technical Service (RTS), which provides easy access to all of the skills and services supplied by Nexus Open Software. This service creates a cost effective and flexible technical support solution as time is purchased by the day or at volume discount.
Our software development customers can log support calls by telephone, email or through our Customer Web Portal. All calls are entered into our helpdesk system and are closely tracked and managed until resolution.
Helpdesk: 01392 667570
E-Mail: support@nexusopensoftware.co.uk
We are committed to supplying a first class technical support service to our customers. We provide a secure Web Portal powered by MiCore Portal Engine as the primary method of support. Customers can login to the portal to communicate with us and access the following personalised information:
- Log and review support calls with the Nexus helpdesk
- Download software upgrades and fixes
- Browse your private document library
- Access your organisation's support contracts
- Participate in our Software Product and User Group forum
- Post comments, forum topics and replies
Please contact us if you would like to find out more about our software development services.