Technology

MiSupport Helpdesk Software is based on industry standard technologies and requires you to meet certain system requirements before you can install the software.                 

The software has been developed using Microsoft ASP and JavaScript development languages. It is powered by MiCore Portal Engine and a Microsoft SQL or MSDE database engine and can be integrated with many network operating systems, email servers and third party applications.

MiCore Portal Engine Integration

MiSupport Helpdesk Software integrates a fully featured incident logging and tracking system into MiCore Portal Engine. MiSupport leverages key components from the MiCore Web Portal framework allowing the software to be tightly integrated into your Intranet, Extranet or Community Website.

We recommend that you read the MiCore Portal Engine product section to find out how the two products work in harmony to supply collaboration and support tools for audiences inside and outside of your organisation.

Microsoft Integration

MiSupport Helpdesk and MiCore Portal Engine use the scalability and security that Windows Server provides, simplifying portal deployment, management and further development. The MiCore group knowledgebase and content management systems are powered by Microsoft SQL Server or MSDE database engines. It offers immediate out of the box integration and functionality with Microsoft Exchange Server plus other third party applications and email server products.

MiCore Portal Engine has been designed specifically in ASP and JavaScript to create an open architecture, allowing you to integrate the software with applications written in virtually any language. MiCore Portal Engine secures your investment in existing and future standards based technologies.

MiSupport Helpdesk and MiCore Portal Engine are simple to deploy. We sell our products and services both directly and through third party Partners and Resellers. Our Partners and Resellers are authorised to supply pre and post installation services for our software products broadly dependant on their market focus and technical expertise.

This close relationship allows us to understand your computer environment and automation processes to ensure you are fully prepared to deploy our software.

If you would like to find out how MiSupport Helpdesk Software can help your organisation please contact us or request a software demonstration.