Customer Services
Technical Support Services
Nexus Open Software offer a flexible range of support services designed to match your specific needs. Whether you require a quick fix to a simple database problem or are considering a complete rewrite of your core business systems, we can provide a solution for you.
How to obtain technical support?
If you are a new customer:
Please contact sales on 01392 205095 or email sales@nexusos.co.uk
If you are an existing customer:
Customers can log calls by telephone, email or through our Customer Web Portal. All calls are entered into our helpdesk system and are closely tracked and managed until resolution.
Helpdesk: 01392 667570
E-Mail: support@nexusopensoftware.co.uk
Nexus Open Software is committed to supplying a first class support service to its Customers and Partners. We provide a secure Web Portal powered by MiCore Portal EngineTM as the primary method of support for our software solutions.
Customers, partners and resellers can login to the portal to communicate with us and access the following personalised information:
- Log and review support calls with the Nexus helpdesk
- Receive software upgrades and releases
- Browse your private document library for quotes and proposals
- Access your organisation's support contracts
- Participate in Software Product and Software User Groups
- Post comments, forum topics and replies
Please contact us if you require login assistance for our Customer Web Portal.